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Talk to us, we listen, we act

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Enter and View

Healthwatch Peterborough has the statutory power to Enter and View adult health and social care services in Peterborough.

This is a legal right to visit places that provide publicly care to see and hear how people experience those services. It gives us the opportunity to:

  • Collect the opinions and experiences of people using these services, their carers or relatives.
  • Talk to staff that are providing the care.
  • See the nature and quality of services.
  • Develop an insight into the delivery of the services.
  • Write a report based on our findings including recommendations on the service.

We write and publish a report after each visit. Reports are shared with the organisation visited, the Care Quality Commission, commissioners, quality assurers, Healthwatch England and any other relevant partners.

Enter and View

Enter and View is not an inspection. Our team are not inspectors like the Care Quality Commission (CQC)

However, all Authorised Representatives who conduct Enter and View visits have a Standard DBS check and are trained to a high standard. This includes safeguarding training.

Reasons for Visiting

We listen to the views and experiences of local people and work closely with other partners to identify themes in local care. These themes inform why we visit services and what areas we consider during our visit.

How does it work?

  1. Step 1
    We arrange a visit with the service and prepare our visiting team with relevant information.
  2. Step 2
    On an agreed date, our trained enter and view representatives spend time at the location, talking both to people receiving care and those providing it.
  3. Step 3
    We write and publish a report here and share it with the organisation involved, as well as the CQC, PCC:ASC and any other interested parties.

All our previous visit reports can be found by clicking here

Our local Authorised Representatives as at 15 November 2017

Our Authorised Representatives are the only people who can undertake a visit using our power to Enter and View local health and care services.

  • Barry Henson
  • Jo Smith
  • Nik Patten
  • Suzie Henson-Amphlett
  • Jean Hobbs
  • Heather Hooper
  • Rosemary Dickens

Everybody on this list has completed all of the training and background checks necessary to become an Enter and View Authorised Representative.

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