Our 2020-2021 Annual Report — out today

Our Annual Report for 2020-21 is published today and highlights the work of our Healthwatch through the Covid-19 pandemic and more.
young man holding Covid-19 vaccination card

It's been an extraordinary year. And On equal terms, our Annual Report for 2020-21, highlights how local health inequalities have been amplified by Covid-19 — and will continue to steer our work in the 12 months ahead.

Helping people to keep safe and navigate the huge changes to local services has been a big part of our work this year. 

And our role and reputation as a trusted source of information has never been more important than over the last 12 months.  

Making care better

Listening to you and hearing your experiences and struggles over the very difficult last 12 months has given us — and the people planning and providing services — insight, understanding and learning.

Altogether, we heard from more than 2,700 people during the year and we used what you told us to help influence improvements in health and care services across Cambridgeshire and Peterborough.

Read the report

Thanks to you ...

Your feedback has helped local NHS and care teams to:

  • Keep providing good care through the peaks of the pandemic
  • Plan how to restore services and tackle the backlog of patients needing non-urgent treatments and procedures.

Your stories also flagged up the need for improvements in:

  • End of life care
  • The complex hospital discharge system
  • Access to NHS dentists
  • More accessible communication and information from GPs.
The messages we’ve had to speak about on behalf of patients have been difficult — very hard. But they have been well received by the health and social care community locally and we think we have been able to make a difference and use the experiences of service users to influence change.
— Val Moore, Chair of the Board,of Directors, Healthwatch Cambridgeshire and Healthwatch Peterborough

Find out more at our AGM and Conference

Find out what people have been telling us about health and care — and how we have used that information to help make care better.

We'll be presenting our Annual Report in full at our online Conference and AGM on Wednesday 21 July. 

The event puts the spotlight on health inequalities across our area and includes

  • Guest speaker Imelda Redmond, National Director of Healthwatch England
  • Workshops on online appointments, staying independent with technology enabled care, co-production and digital exclusion

Join us for part of the event or more to share your experiences and have your say.

Book your place



Tell us about your experiences

NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved.

Your feedback can help services spot issues that are affecting care for you and your loved ones.

Share your views