The information you share helps us identify areas that may need improvement. To understand how we will use your information, please read the ‘How we use this information’ section at the end of the page.

Take five minutes to share your experiences...

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1. Have you or someone you care for used any adult social care services in the last 2 years?
2. Where in the County did you or the person receiving the care live?
3. Which services have you experienced?

Please select the options that you'd like to talk to us about. You can pick more than one.

If you have used Healthcare Services, please CLICK HERE to complete our NHS Healthcare Services form.

eg. the GP surgery name or hospital department
4. On a scale of 1–10, how easy was it to first get in touch with the council and explain your needs or someone else’s needs? (For example, you might think about how it felt when you first contacted the Council or how long you had to wait for an assessment)
5. On a scale of 1–10, how was the assessment you received?

 

(For example, you might want to think about whether you felt listened to, whether you were treated as an individual, whether your skills and strengths were recognised or whether you felt like the worker had the expertise to help)

6. When you did get support, on a scale of 1-10, How well did the support you got meet your needs?

 

(For example, you might want to think about whether you felt listened to, whether you were treated as an individual, whether your skills and strengths were recognised or whether you felt like the worker had the expertise to help)

8. On a scale to 1-10, how easy is it to let the council know if your needs change or if you have a concern or issue?

Tell us a bit about you

It would really help to know a little more about you so that we can better understand how people's experiences may differ. These questions are completely voluntary.

11. Where do you live?
13. Please tell us your gender
15. Please tell us which sexual orientation you identify with
16. Please select your ethnicity
17. Please select any of the following that apply to you
18. Which of the following best describes your financial status?

How we use this information

Your answers will help NHS and care services. The information you share with us helps us spot trends to identify areas for improvement. We may use quotes in our reports, but we will not use any information that will identify you. We will log your feedback and share what you tell us with the organisations who make decisions about local health and care services. We take out any information that could identify you when we do this. 

As well as your feedback, we also ask you to volunteer some personal information. This helps us to understand how different groups experience local health and social care services and supports our focus on improving equality, diversity and inclusion. 

If you are sharing information on behalf of another person, make sure that you have their permission to do so, or the information you do share should be anonymous.

Find out more about how we handle your information in our privacy statement. 

Can we stay in touch? 

We'd love to tell your story and keep you updated about our work and the difference sharing your experiences with us can make. 

Using your story for media

To promote our campaigns we use people's stories to show what needs to change. The media (newspapers, radio or TV) ask if we have people who can their story when we publish a press release about our research. 

Would you be happy for us to contact you about your experience for media purposes or to use your story as a case study in our material? We won’t pass on your name and contact details to the media without speaking to you first about what it involves. If you agree, this means we will keep your details on file for 2 years. 

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Help if you need it

Do you want our Information and Signposting team to contact you? This is so they can give you information about services that could help. 

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If yes, enter your name and email address.
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