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Accessible Information as Standard

Better information is needed for people with disabilities.

People with learning and sensory disabilities should be offered information in a format they can understand when they visit health and care services. The Accessible Information Standard, which was launched in August 2016, made this a legal requirement.

Between October 2016 and the summer of 2017, our Healthwatch spoke to over 180 people about their experiences of getting accessible information when they used health or care services. We found that many people were not getting information in a way they could read or understand.

Our new report, ‘Accessible Information as Standard’,  calls on health and care service to improve the ways they provide information for people with learning and sensory disabilities. It also highlights the need for better awareness of the standard among both health professionals and members of the public.

It is available in large print, braille, easy read, British Sign Language and standard English. Please click below for your preferred version. For the braille version please call 0330 355 1285 or email An audio version will be available shortly.

Picture of Accessible Information Standard report









Accessible Information as Standard report

Healthwatch Peterborough background information to the Accessible Information project


Accessible Information as Standard: Easy Read Version