Making it easier for Deaf people to share their views

Today, as part of Deaf Awareness Week, we have launched our new British Sign Language survey to help Deaf people share their views on health and social care services locally.
Deaf people have often had to fight for equal access to health and care

Deaf people have often had to fight for equal access to health and care services. It is getting better - but we want to help health and care services understand what care is like for you.

Accessible Information for Deaf people

Deaf people are entitled to the same level of information about their health or social care as a hearing person.

  • If you are Deaf, you should get the communication support you want (for example an interpreter or speech-to-text reporter).
  • And information should be given in an accessible format, e.g., test results sent by SMS or emails in plain English. 
You know, it is really hard. With the GP, I’ve been in an appointment, and they’ve written down the information and it’s just gone over my head a bit, but actually, English isn’t my first language. It’s actually been quite difficult."
— Patient feedback

Tell us about your experience

Our Healthwatch wants to know about your experiences of using local health and care services. This includes things like doctors’ appointments, visiting the dentist and getting care in your home.

Has the pandemic made it easier or harder to get information about your health and care? Or to get the care that you or your family need? 

Take the survey in BSL    Take the survey in English

I am deaf and restricting [the GP] service to virtually phone only is discriminatory and means I feel I cannot access [the] service. Contrarily I had a gall bladder removal last summer at Peterborough City Hospital where I [was] treated exceptionally well from start to finish. My chemist has also been helpful and friendly and deaf aware.
— Deaf patient feedback

About the Accessible Information Standard

The Accessible Information Standard sets out how health and social care services must - in law -  meet the information needs of people using their services. 

It aims to make sure that people who have a disability, impairment or sensory loss are communicated with in a way that meets their needs. 


How services are changing because of Covid-19

Read our advice and guidance on coronavirus and find out how services are changing to meet people's needs. 

Find out more