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Life in a care home – new Healthwatch report

13th November 2019

Healthwatch Cambridgeshire and Peterborough has today published a new report into life at Peterborough care home Ashlynn Grange in Bretton.

It follows an Enter and View visit in September by our Healthwatch to hear what residents and family members thought about care there.

And to find out how easy it was for people living in the home to access local health services such as GPs, audiologists, dentists, opticians and chiropodists.

Healthwatch also spoke to members of staff who are providing care.

The report – which can be downloaded below – found that overall, Ashlynn Grange is well-managed with friendly, experienced staff.

It also highlighted:

  • An interesting range of activities for residents to take part in
  • A genuine friendliness and encouragement to socialise
  • Improvements to its dementia environment
  • Difficulty getting dental care for residents

The 156-bed home is part of the Athena Care Homes group and offers nursing, dementia nursing, residential, residential dementia and palliative care.  It also provides intermediate and respite care.

As a local Healthwatch, our organisation has a statutory power to enter and view places that provide publicly-funded health or care services, to see and hear how people experience the services.

These visits are not intended to specifically identify safeguarding issues.  However, if any safeguarding concerns arose during a visit, they would be reported in line with our policies.

Our 16-page report is the first in a series – more visits are planned in Cambridgeshire and Peterborough.

The report is being shared with Ashlynn Grange, social care regulators the Care Quality Commission, commissioners, quality assurers, Healthwatch England and other relevant partners.

Read more

Download the report 

Share your views and experiences of life at a care home

Services need to know what life in care homes is like for people to help improve them in future. Do you have an experience of life in a care home that you would like to share?

We have recently launched a short survey which you can complete online at

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