About Patient Advice and Liaison Services (PALS)

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.

They provide a point of contact for patients, their families and their carers.

You can find PALS officers in your local hospital.

PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you're using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

Local NHS Trusts

Addenbrooke's Hospital and The Rosie - Cambridge University Hospitals NHS Foundation Trust 

01223 216 756 or *801 from a bedside phone


Royal Papworth Hospital 

01223 638896 or 01223 638963

Out of hours, please leave a message and someone will get back to you as soon as possible.


Peterborough City Hospital - North West Anglia Trust

01733 673405


Hinchingbrooke Hospital - North West Anglia Trust

01480 428964


Cambridgeshire and Peterborough NHS Foundation Trust

Freephone 0800 376 0775 (Office hours Monday to Friday)


Queen Elizabeth Hospital - King's Lynn

01553 613351 or 01533 613343


Cambridgeshire Community Services

Freephone: 0800 013 2511


Who else to talk to

You can also talk to the people who plan and pay for your healthcare services. 

Cambridgeshire and Peterborough Clinical Commissioning Group

0800 2792535 - free phone number


NHS England

0330 3112233 


Speak to our Information team

There can be lots of different organisations involved in providing your care. And it can be hard to work out which is the right one to talk to when there's a problem. 

Have a chat to our experienced team who can help you with information about your options. 

Contact us