Cambridgeshire and Peterborough Integrated Care System
The local Patient Experience Team is here to help you with positive and negative feedback, queries, and complaints on NHS services in our local area.
The team works Monday to Friday, excluding bank holidays. If you call their freephone number and receive an answerphone message, please leave your name and telephone number so the team can return your call.
0800 2792535 - free phone number
About Patient Advice and Liaison Services (PALS)
All NHS Trusts in our area have their own teams who handle patient enquiries.
Most commonly these teams are referred to as Patient Advice and Liaison Service (PALS) teams.
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters.
They provide a point of contact for patients, their families and their carers.
Addenbrooke's Hospital and The Rosie - Cambridge University Hospitals NHS Foundation Trust
01223 216 756 or *801 from a bedside phone
Royal Papworth Hospital
01223 638896 or 01223 638963
Out of hours, please leave a message and someone will get back to you as soon as possible.
Peterborough City Hospital - North West Anglia Trust
01733 673405
Hinchingbrooke Hospital - North West Anglia Trust
01480 428964
Cambridgeshire and Peterborough NHS Foundation Trust
Freephone 0800 376 0775 (Office hours Monday to Friday)
Queen Elizabeth Hospital - King's Lynn
01553 613351 or 01533 613343
Cambridgeshire Community Services
Freephone: 0800 013 2511
Who else you can speak to
NHS England
NHS England leads the National Health Service (NHS) in England. They plan and pay for some services in our area.
0330 3112233
Speak to our Information team
There may be lots of different organisations involved in providing your care. This can make it hard to work out which is the right one to talk to when there's a problem.
Have a chat to our experienced team who can help you with information about your options.
Page checked on 26 Feb 2025