1. Improving complaints processes at Peterborough City Hospital

    Report -

    We worked with Peterborough City Hospital to help them improve their complaints handling processes for patients.

  2. Healthwatch policy - Whistleblowing policy and procedure

    Report -

    This policy says how we will support our staff and volunteers to speak out about any concerns they have. It was approved at our Board's meeting in March 2020.

  3. Healthwatch policy - Volunteering policy

    Report -

    This policy says how we will involve volunteers in the work we do. It was approved at our Board's meeting in June 2022.

  4. Healthwatch policy - Time off in lieu (TOIL)

    Report -

    This policy says how we will manage extra time staff work outside their normal hours. And how staff can claim this back as time off in lieu. It was approved at the Board's meeting in July 2021.

  5. Healthwatch policy - Social Media Policy

    Report -

    This policy says how we will use social media to involve people in our work. It was approved at our Board's meeting in September 2020.

  6. Healthwatch policy - Safeguarding children

    Report -

    This policy says what we will do to help protect children and young people from abuse and harm. It was approved at the Board's meeting in March 2022.

  7. Healthwatch policy - Safeguarding adults

    Report -

    This policy says what we will do to help keep adults at risk safe from harm. And help protect them from abuse and neglect. It was approved at our Board's meeting in March 2022.

  8. Healthwatch policy - Risk Management

    Report -

    This policy says how we will identify and manage all potential risks. It was approved at our Board's meeting in December 2022.

  9. Healthwatch policy - Reserves

    Report -

    This policy sets out the amount of reserves that we will keep so we can meet any financial obligations relating to staff, services and premises. It was approved at our Board meeting in March 2022

  10. Healthwatch policy - Recruitment

    Report -

    This says what we will do to recruit the best possible people to our staff team. It was approved at our Board's meeting in July 2021

  11. Healthwatch policy - Personal Development and Appraisal Policy

    Report -

    This policy says how we will support and manage our staff team to enable them to achieve the best they can for our Healthwatch. It was approved at our Board's meeting on 26 January 2022

  12. Healthwatch policy - Pay review

    Report -

    This policy says how we review staff pay to ensure to ensure we retain a skilled and committed workforce. It was agreed at our Board's meeting in January 2021.

  13. Healthwatch policy - Media

    Report -

    This policy says how we will work positively with media partners to help us achieve better health and care services for local people. It was approved at the Board's meeting on 16 September 2020.

  14. Healthwatch policy - Managing organisational change

    Report -

    This policy says how we will manage change within our Healthwatch. It was approved at our Board's meeting in November 2021.

  15. Healthwatch policy - Lone working

    Report -

    This policy says how we will manage lone working to keep staff and volunteers safe. It was approved at our Board's meeting in May 2021

  16. Healthwatch policy - Homeworking

    Report -

    This policy says how we will support staff to work from home. It was agreed at our Board's meeting on 12 May 2021

  17. Healthwatch policy - Health and wellbeing

    Report -

    This policy says what we will do to establish a positive health and wellbeing culture within our Healthwatch. It was approved at the Board's meeting in July 2021

  18. Visit to the Discharge Lounge at Peterborough City Hospital

    Report -

    Our visit to find out more about people's experiences of being discharged from Peterborough City Hospital.

  19. Healthwatch policy - Health and Safety

    Report -

    This policy says what we do to protect the health of our staff and volunteers. It was approved by our Board of Directors in May 2021

  20. Healthwatch policy - Bullying and Harassment policy

    Report -

    This policy says what staff can do if they think they are being bullied or harassed in the workplace. It was approved at our Board's meeting in September 2021.

  21. Healthwatch policy - Governance

    Report -

    This policy says how we will manage the organisation to make sure that what we do is in the public interest and that our resources are used wisely. It was approved at our Board's meeting in January 2022.

  22. Healthwatch policy - Grievance Procedure

    Report -

    This procedure provides employees with process where they can raise a concern, problem or complaint (called a grievance in employment law) about their employment with us. It was agreed at our Board's meeting in January 2021.

  23. Healthwatch policy - Financial controls

    Report -

    This policy says what we will do to make sure that we are using public money wisely and following proper financial procedures. It was approved at our Board's meeting in March 2021.

  24. Healthwatch policy - Expenses

    Report -

    This policy says what out of pocket expenses can be claimed by Healthwatch staff. It was approved at our Board's meeting in September 2021.

  25. Healthwatch policy - Escalation

    Report -

    This report says how we will escalate health and social care issues for consideration by the organisations and individuals who can make change happen. It was approved at our Board's meeting in July 2020.

  26. Healthwatch policy - Equality and diversity

    Report -

    This policy says what we will do to ensure equality of opportunity and equal treatment for all staff, volunteers and Directors. It was approved at our Board's meeting in March 2020.

  27. Healthwatch policy - Environmental

    Report -

    This policy says how we are committed to developing and promoting policies and practices which help to sustain the environment. And how we will minimise, wherever possible, our impact on the environment.

  28. Healthwatch policy - Enter and view

    Report -

    This policy says how we will use our power to enter and view to visit places that provide health or adult social care services. It was agreed at our Board's meeting in May 2020.

  29. Healthwatch policy - Disciplinary

    Report -

    This policy says how we help and encourage all employees to achieve and maintain standards of conduct, attendance and job performance. It was approved at our Board's meeting in November 2020

  30. Healthwatch Policy - Decision Making

    Report -

    This policy says how we make decisions about our work. It was approved at the Board's meeting in July 2020.

  31. Healthwatch policy - Data Protection

    Report -

    This policy says how we look after people's data. It was approved at our Board's meeting in December 2022

  32. Healthwatch policy - Conflicts of Interests

    Report -

    This policy says how we manage conflicts of interest for those who work and volunteer for us. It was approved at our Board meeting in July 2020.

  33. Healthwatch policy - Confidentiality

    Report -

    This policy says how we will collect, store and maintain the information that people share with us in a way that values their privacy. It was approved at our Board's meeting in December 2022

  34. Healthwatch policy - Complaints

    Report -

    This policy says how people can complain about our work if they need to. It was approved at our Board's meeting in March 2020.

  35. Healthwatch policy - Bad weather

    Report -

    This policy says what we will do if bad weather prevents staff from getting to their normal place of work or planned meetings. It was approved at our Board's meeting in September 2021.

  36. Healthwatch policy - Code of conduct

    Report -

    This policy says how we expect all our staff, Directors and volunteers to behave and support the values of our Healthwatch. It was approved at our Board meeting in November 2021.

  37. Plans being developed to provide for patients after West Cambs Federation ceases trading

    News -

    Efforts are underway to support patients who have been affected by West Cambs Federation ceasing trading.

  38. Board meeting in public

    Event -

  39. Healthwatch Board meeting in public - Wednesday 24 January 2024

    Report -

    Our January meeting will include a report on our activity during the last quarter and an overview of our communications strategy.

  40. Peterborough has been ranked as the least healthy place in Britain

    News -

    Peterborough has been ranked as the least healthy place in Britain, coming in at 307th in health statistics for its population. Stewart Francis, our Chair of Healthwatch Peterborough, is calling for increased investment in the city's healthcare system in response to the survey.

  41. Local Healthwatch shortlisted for national award for outstanding work to improve care using your feedback

    News -

    The team at Healthwatch Cambridgeshire and Peterborough have been shortlisted for a national Impact Award for our work in delivering a Gypsy, Roma, and Traveller cultural awareness programme. This was provided to more than 400 colleagues working in the local Integrated Care System (ICS), along with the rollout of an extensive community engagement plan, to tackle the health inequalities experienced by these communities.

  42. Single use vapes to be banned in the UK as youth vaping rises

    News -

    In a bid to address the concerning surge in youth vaping and safeguard children's health, the UK government has declared a ban on disposable vapes. This move was announced by the Prime Minister during a school visit on 29th January, marking a significant step in the government's response to the rising trend of smoking and vaping among young people.

  43. Sorting out a problem with healthcare

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out how to complain about healthcare services.

  44. Joy Marketplace – helping to connect our communities

    Advice and Information -

    Joy Marketplace provides local health professionals, community and voluntary organisations access to an online directory of local non-clinical services and support available to help improve the health and wellbeing of local people across Cambridgeshire and Peterborough.

  45. Local Health and Care Forum welcomes Chair of Healthwatch England

    News -

    Our Fenland & East Cambridgeshire Health and Care Forum welcomed a special guest on 8th February, as the Chair of Healthwatch England, Professor David Croisdale-Appleby, attended.

  46. Peterborough Health and Care Forum

    Event -

  47. What is social prescribing?

    Advice and Information -

    NHS social prescribing link workers can connect you to the right community groups and services to help support you.

  48. What the new dental recovery plan means for you

    Advice and Information -

    Are you struggling to find an NHS dentist? The new dental recovery plan might help you get the dental care you need.

  49. Enhancing community voice: The vital role of Patient Participation Groups at Healthwatch Health and Care Forums

    Blog -

    Patient Participation Groups (PPGs) play a crucial role in connecting communities with healthcare providers, ensuring that the patient's voice is heard and valued. One impactful way for PPGs to boost their impact is by actively participating in local Healthwatch Health and Care Forums. In this blog post, we explore the significance of PPG involvement in these Forums and how it contributes to fostering a more patient-centred healthcare system.