1. Improving complaints processes at Peterborough City Hospital

    Report -

    We worked with Peterborough City Hospital to help them improve their complaints handling processes for patients.

  2. Healthwatch policy - Whistleblowing policy and procedure

    Report -

    This policy says how we will support our staff and volunteers to speak out about any concerns they have. It was approved at our Board's meeting in March 2020.

  3. Healthwatch policy - Volunteering policy

    Report -

    This policy says how we will involve volunteers in the work we do. It was approved at our Board's meeting in June 2022.

  4. Healthwatch policy - Time off in lieu (TOIL)

    Report -

    This policy says how we will manage extra time staff work outside their normal hours. And how staff can claim this back as time off in lieu. It was approved at the Board's meeting in July 2021.

  5. Healthwatch policy - Social Media Policy

    Report -

    This policy says how we will use social media to involve people in our work. It was approved at our Board's meeting in September 2020.

  6. Healthwatch policy - Safeguarding children

    Report -

    This policy says what we will do to help protect children and young people from abuse and harm. It was approved at the Board's meeting in March 2022.

  7. Healthwatch policy - Safeguarding adults

    Report -

    This policy says what we will do to help keep adults at risk safe from harm. And help protect them from abuse and neglect. It was approved at our Board's meeting in March 2022.

  8. Healthwatch policy - Risk Management

    Report -

    This policy says how we will identify and manage all potential risks. It was approved at our Board's meeting in December 2022.

  9. Healthwatch policy - Reserves

    Report -

    This policy sets out the amount of reserves that we will keep so we can meet any financial obligations relating to staff, services and premises. It was approved at our Board meeting in March 2022

  10. Healthwatch policy - Recruitment

    Report -

    This says what we will do to recruit the best possible people to our staff team. It was approved at our Board's meeting in July 2021

  11. Healthwatch policy - Personal Development and Appraisal Policy

    Report -

    This policy says how we will support and manage our staff team to enable them to achieve the best they can for our Healthwatch. It was approved at our Board's meeting on 26 January 2022

  12. Healthwatch policy - Pay review

    Report -

    This policy says how we review staff pay to ensure to ensure we retain a skilled and committed workforce. It was agreed at our Board's meeting in January 2021.

  13. Healthwatch policy - Media

    Report -

    This policy says how we will work positively with media partners to help us achieve better health and care services for local people. It was approved at the Board's meeting on 16 September 2020.

  14. Healthwatch policy - Managing organisational change

    Report -

    This policy says how we will manage change within our Healthwatch. It was approved at our Board's meeting in November 2021.

  15. Healthwatch policy - Lone working

    Report -

    This policy says how we will manage lone working to keep staff and volunteers safe. It was approved at our Board's meeting in May 2021

  16. Healthwatch policy - Homeworking

    Report -

    This policy says how we will support staff to work from home. It was agreed at our Board's meeting on 12 May 2021

  17. Healthwatch policy - Health and wellbeing

    Report -

    This policy says what we will do to establish a positive health and wellbeing culture within our Healthwatch. It was approved at the Board's meeting in July 2021

  18. Visit to the Discharge Lounge at Peterborough City Hospital

    Report -

    Our visit to find out more about people's experiences of being discharged from Peterborough City Hospital.

  19. Healthwatch policy - Health and Safety

    Report -

    This policy says what we do to protect the health of our staff and volunteers. It was approved by our Board of Directors in May 2021

  20. Healthwatch policy - Bullying and Harassment policy

    Report -

    This policy says what staff can do if they think they are being bullied or harassed in the workplace. It was approved at our Board's meeting in September 2021.

  21. Healthwatch policy - Governance

    Report -

    This policy says how we will manage the organisation to make sure that what we do is in the public interest and that our resources are used wisely. It was approved at our Board's meeting in January 2022.

  22. Healthwatch policy - Grievance Procedure

    Report -

    This procedure provides employees with process where they can raise a concern, problem or complaint (called a grievance in employment law) about their employment with us. It was agreed at our Board's meeting in January 2021.

  23. Healthwatch policy - Financial controls

    Report -

    This policy says what we will do to make sure that we are using public money wisely and following proper financial procedures. It was approved at our Board's meeting in March 2021.

  24. Healthwatch policy - Expenses

    Report -

    This policy says what out of pocket expenses can be claimed by Healthwatch staff. It was approved at our Board's meeting in September 2021.

  25. Healthwatch policy - Escalation

    Report -

    This report says how we will escalate health and social care issues for consideration by the organisations and individuals who can make change happen. It was approved at our Board's meeting in July 2020.

  26. Healthwatch policy - Equality and diversity

    Report -

    This policy says what we will do to ensure equality of opportunity and equal treatment for all staff, volunteers and Directors. It was approved at our Board's meeting in March 2020.

  27. Healthwatch policy - Environmental

    Report -

    This policy says how we are committed to developing and promoting policies and practices which help to sustain the environment. And how we will minimise, wherever possible, our impact on the environment.

  28. Healthwatch policy - Enter and view

    Report -

    This policy says how we will use our power to enter and view to visit places that provide health or adult social care services. It was agreed at our Board's meeting in May 2020.

  29. Healthwatch policy - Disciplinary

    Report -

    This policy says how we help and encourage all employees to achieve and maintain standards of conduct, attendance and job performance. It was approved at our Board's meeting in November 2020

  30. Healthwatch Policy - Decision Making

    Report -

    This policy says how we make decisions about our work. It was approved at the Board's meeting in July 2020.

  31. Healthwatch policy - Data Protection

    Report -

    This policy says how we look after people's data. It was approved at our Board's meeting in December 2022

  32. Healthwatch policy - Conflicts of Interests

    Report -

    This policy says how we manage conflicts of interest for those who work and volunteer for us. It was approved at our Board meeting in July 2020.

  33. Healthwatch policy - Confidentiality

    Report -

    This policy says how we will collect, store and maintain the information that people share with us in a way that values their privacy. It was approved at our Board's meeting in December 2022

  34. Healthwatch policy - Complaints

    Report -

    This policy says how people can complain about our work if they need to. It was approved at our Board's meeting in March 2020.

  35. Healthwatch policy - Bad weather

    Report -

    This policy says what we will do if bad weather prevents staff from getting to their normal place of work or planned meetings. It was approved at our Board's meeting in September 2021.

  36. Healthwatch policy - Code of conduct

    Report -

    This policy says how we expect all our staff, Directors and volunteers to behave and support the values of our Healthwatch. It was approved at our Board meeting in November 2021.

  37. Partnership Boards success over cost-of-living and ability to pay for care

    Advice and Information -

    Rising energy and food bills have been the main focus of the cost-of-living crisis. However, people’s ability to pay their assessed contributions to councils towards their care and support costs has also been affected by the current situation.

  38. Healthwatch Cambridgeshire and Peterborough announces new CEO

    News -

    We are delighted to announce the appointment of Julian Stanley as CEO of Healthwatch Cambridgeshire and Peterborough. Julian will succeed Sandie Smith, who is set to retire in March 2023 after ten years in the role.

  39. Frances Dewhurst and Ann Green join Board as Non-Executive Directors

    News -

    We’re delighted that our Healthwatch Board continues to develop and grow and we recently welcomed two new members; Frances Dewhurst and Ann Green.

  40. Accessible Information Standard – a push for progress

    News -

    Healthwatch England is urging NHS England to make progress in its review of the Accessible Information Standard and ensure that all Trusts across the country comply with its legally-binding requirements.

  41. Healthwatch Board Meeting in public - Wednesday 26 April 2023

    Report -

    Our first Board meeting of 2023 will be attended by our new CEO, Julian Stanley, and include a review provided by our Information and Signposting team.

  42. Celebrating ten years of people speaking up to make care better

    News -

    As we mark our 10th anniversary, Healthwatch Cambridgeshire and Peterborough is highlighting the difference the public have made to improve NHS and social care services.

  43. Healthwatch puts out call for new Non-Executive Directors

    News -

    We are looking for local people to join our Board to help ensure that we are well run and meet our statutory duties as a local Healthwatch. 

  44. Looking after your mental health

    Advice and Information -

    This article focuses on tackling anxiety and highlighting the importance of taking care of your mental health.

  45. Healthwatch Chair receives Lifetime Achievement Award

    News -

    Stewart Francis, Chair of Healthwatch Cambridgeshire and Peterborough, has been honoured with a Lifetime Achievement Award from Peterborough City Council for his services to Health, Transport, Broadcasting and Culture.