1. First findings published from our Covid-19 survey

    News -

    Communications with patients and service users must be a priority as health and care services restart following the peak of the pandemic.

  2. Covid-19 briefing 1

    Report -

    The first findings from our Covid-19 survey are published - revealing people's experiences of health, care and community support during the 2020 coronavirus pandemic.

  3. Why ReSPECT matters in decisions near the end of life

    News -

    The local NHS has responded to a letter from us promising improvements to end of life care for people in Cambridgeshire and Peterborough.

  4. Healthwatch Summit shines light on challenges facing Adult Social Care

    News -

    At our recent Healthwatch Summit – Adult Social Care: Meeting the challenges, we welcomed a wide range of local health professionals and service users who shared their experiences.

  5. Sorting out a problem with healthcare

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out how to complain about healthcare services.

  6. Know your NHS rights and responsibilities

    Advice and Information -

    The NHS Constitution is a useful document to know – setting out what patients, the public and the staff working for it can expect from the NHS.

  7. Improving complaints processes at Peterborough City Hospital

    Report -

    We worked with Peterborough City Hospital to help them improve their complaints handling processes for patients.

  8. Complaints handling project reports

    Report -

    We provided Peterborough City Hospital with three quarterly reports to help them improve complaints' management systems in the trust.

  9. NHS and social care complaints re-starting today

    News -

    Services investigating health and care complaints are restarting after being paused due to the Covid-19 pandemic.

  10. Giving GP Websites a Check-up

    Report -

    Our new report, Giving GP Websites a Check-up, is out today and looks at how easy it is to find information on GP websites across Cambridgeshire and Peterborough.

  11. We give GP websites a check-up

    News -

    Our new report - Giving GP Websites a Check-up - is out today and looks at how easy it is to find information on GP websites across Cambridgeshire and Peterborough.