1. Sorting out a problem with healthcare

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out how to complain about healthcare services.

  2. Know your NHS rights and responsibilities

    Advice and Information -

    The NHS Constitution is a useful document to know – setting out what patients, the public and the staff working for it can expect from the NHS.

  3. Improving complaints processes at Peterborough City Hospital

    Report -

    We worked with Peterborough City Hospital to help them improve their complaints handling processes for patients.

  4. Complaints handling project reports

    Report -

    We provided Peterborough City Hospital with three quarterly reports to help them improve complaints' management systems in the trust.

  5. NHS and social care complaints re-starting today

    News -

    Services investigating health and care complaints are restarting after being paused due to the Covid-19 pandemic.

  6. Giving GP Websites a Check-up

    Report -

    Our new report, Giving GP Websites a Check-up, is out today and looks at how easy it is to find information on GP websites across Cambridgeshire and Peterborough.

  7. We give GP websites a check-up

    News -

    Our new report - Giving GP Websites a Check-up - is out today and looks at how easy it is to find information on GP websites across Cambridgeshire and Peterborough.