Healthwatch Peterborough is promoting and working in partnership to engage, inform and listen to local young people. As our health and social care users and workers of the future, we are providing a range of informative resources. Here’s our mental health short video.
Healthwatch Peterborough Annual Report 2014-15
Find out how we have demonstrated our role to challenge and influence local health leaders, provided key evidence to action improvements and used strategic evidence to focus our workplan. The report describes how the Prisoner Engagement Project is being rolled-out nationally; Peterborough City Hospital has revised its complaints handling procedure following our involvement and the Minor Illness and Injury Unit (walk-in centre) has undergone major improvements following our recommendations and follow up scrutiny.
Learning from complaints, a rich source of evaluation, enhances an organisation’s reputation and increases public trust.
The right to complain or give feedback about an unsatisfactory service is a key consumer right. Our role is to ensure that your voice reaches those who can change things for the better.
Healthwatch Peterborough has been making recommendations to improve complaint handling for over three years.
Click here to find out about our work on complaint handling Click here for guides, tools and information on making a complaint
Working together for a stronger patient voice.
Local Healthwatch joint response to commissioner’s proposals to improve older people’s healthcare & adult community services.
Older people’s and adults’ community services have been put out to tender by Cambridgeshire & Peterborough CCG. Healthwatch Peterborough voluntary Directors have been involved in the development. However, there are significant concerns around the size and nature of the contract and the impact on the local health economy as a whole.
Healthwatch Cambridgeshire, Peterborough, Hertfordshire and Northamptonshire held a fact finding meeting and were able to agree a common position and submit a joint response to the consultation.
Healthwatch will give people a powerful voice locally and nationally. At a local level, local Healthwatch will work to help local people get the best out of their local health and social care services. Whether it's improving them today or helping to shape them for tomorrow. Find out more here...
Take a look at the Healthwatch advert to get a better idea of what we do, and why...