1. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  2. Support available when you have a terminal illness - planning end of life care

    Advice and Information -

    Palliative care is support for people who are in the last months or years of their life. We have pulled together some guidance to help you know what to expect, how to plan ahead and make decisions about your future care.

  3. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  4. Peterborough City Hospital quality rating falls

    News -

    Peterborough City Hospital’s overall quality rating has gone down from good to requires improvement.

  5. Healthwatch Board meeting in public - Weds 17 January 2018

    Report -

    At this meeting we will be hearing from Paul Marshall, Cambridgeshire Sector Lead for the East of England Ambulance Service NHS Trust (EEAST).

  6. Playing the part in improving older people's care

    News -

    More than 70 people came to an emotional performance of Phyllis, a play about an older woman’s experiences following a fall.

  7. Making choices about the end of life

    News -

    Most people want to die at home, but the reality is that the majority of us are spending our last days in hospital.

  8. New patient group gets policy change at hospital trust

    News -

    A new patient group - recruited with help from Healthwatch - is up and running, aiming to help shape policy and services at local hospitals.

  9. Sorting out a problem with healthcare

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out how to complain about healthcare services.

  10. Community Values Panel helps NHS

    News -

    A unique approach to tackling funding issues in our local NHS has been highlighted in our newly-published Community Values Panel reports.

  11. Is it OK to redirect people from A&E if they don't need emergency care?

    Report -

    The number of people using urgent and emergency care services is increasing. And people are often arriving at A&E when they don't need to be there.

  12. Tracking patient experience in new A & E target trial at Addenbrooke's

    News -

    Together with Addenbrooke’s Hospital in Cambridge, we have taken part in a review of new Accident & Emergency targets.

  13. Report on accessibility of information at Peterborough City Hospital

    Report -

    Report following our visit to Peterborough City Hospital on 3 October 2016 to see how they are providing accessible information for disabled people.

  14. Cardiology services at Peterborough City Hospital

    Report -

    Our report into the treatment choices and preferences of heart patients at Peterborough City Hospital.

  15. Visit to Peterborough City Hospital

    Report -

    Our Healthwatch organised a joint visit to the hospital with four other local Healthwatch to find out about people's experiences of care

  16. People's experiences of non-clinical cancer services in Peterborough

    Report -

    People living with a cancer diagnosis in Peterborough are not getting the same support to mange their condition as others in the area.

  17. Visit to the Discharge Lounge at Peterborough City Hospital

    Report -

    Our visit to find out more about people's experiences of being discharged from Peterborough City Hospital.

  18. Care at Peterborough City Hospital

    Report -

    Report on care at Peterborough City Hospital including the findings from our visits to the hospital as well as an exit poll.

  19. Visit to the Minor Injuries Unit in Peterborough

    Report -

    Our reports following two visits to the Minor Injuries Unit in Peterborough.

  20. Our report following a visit to the Emergency Department at Peterborough City Hospital

    Report -

    Report following our visit to the Emergency Department at Peterborough Hospital on 14 January 2015.

  21. Non-essential appointments and procedures to be postponed

    News -

    The local NHS is postponing all non-essential appointments from 20 March to help it deal with the pressures caused by COVID-19 coronavirus.

  22. Virus forces changes to way hospital patients are discharged

    News -

    The coronavirus crisis has put huge pressure on our local hospitals. To make sure they can look after people with acute needs, hospitals are changing the way patients no longer needing a bed are discharged.

  23. Improving complaints processes at Peterborough City Hospital

    Report -

    We worked with Peterborough City Hospital to help them improve their complaints handling processes for patients.

  24. Complaints handling project reports

    Report -

    We provided Peterborough City Hospital with three quarterly reports to help them improve complaints' management systems in the trust.

  25. We're here ... and we're listening

    Blog -

    It's business as usual for Healthwatch says CEO Sandie Smith. And it's more important than ever for local people to tell us how their health and care has been affected during the coronavirus crisis.

  26. First findings published from our Covid-19 survey

    News -

    Communications with patients and service users must be a priority as health and care services restart following the peak of the pandemic.

  27. Covid-19 briefing 1

    Report -

    The first findings from our Covid-19 survey are published - revealing people's experiences of health, care and community support during the 2020 coronavirus pandemic.

  28. How are people with sensory impairments coping in the pandemic?

    Blog -

    Imagine trying to socially distance or navigate a new supermarket layout if you can't see. Or how about trying to communicate with a health professional wearing a mask if you rely on lip-reading?

  29. Final survey briefing flags lonely motherhood journeys for some new mums

    News -

    Our third and final briefing from our three-month Covid-19 survey is published today.

  30. Covid-19 survey briefing 3

    Report -

    The third - and final - briefing from our three-month Covid-19 survey is published today.

  31. Delays and cancellations: people need information says our Chair

    News -

    Coronavirus has had a big impact on the health system – resulting in delayed or cancelled operations, treatment, screenings and referrals for local people.

  32. Triage trial underway at city hospital's emergency department

    News -

    A triage trial is running at Peterborough City Hospital's Emergency Department to help make sure patients get the right care in the right place.

  33. What you’ve been telling us

    News -

    People in and around Peterborough have been in contact with Healthwatch on a whole range of health and care issues since lockdown started in March.

  34. Staying well this winter

    News -

    People across Peterborough are being urged not to delay getting help for their health this winter. And our local NHS services say they are here to help you stay well, safely.

  35. Green light to UTC move - but not until 2021

    News -

    Plans to relocate Peterborough’s Urgent Treatment Centre (UTC) and GP Out of Hours Service to the city hospital site will go ahead – but not before next April at least.

  36. Leaving hospital during Covid-19 - our new report

    News -

    The way people are discharged from hospital across Cambridgeshire and Peterborough should work better for patients says our new report published today.

  37. Leaving hospital during Covid 19

    Report -

    Hospital discharge is a complicated process. And the way people leave hospital across Cambridgeshire and Peterborough should work better for patients says our new report out today.

  38. NHS under pressure

    News -

    Many NHS staff are about to start their second year on the frontline of the Covid-19 pandemic. And lots of local people have told us how hard they are finding the current lockdown.

  39. Are you on a hospital waiting list?

    News -

    It’s an anxious, unsettling and frustrating time for many local people who are having to wait for non-urgent treatments and procedures as well as appointments and tests.

  40. Why ReSPECT matters in decisions near the end of life

    News -

    The local NHS has responded to a letter from us promising improvements to end of life care for people in Cambridgeshire and Peterborough.

  41. Transforming urgent and emergency care

    Report -

    People across Cambridgeshire and Peterborough have given their views in an England-wide consultation looking at new standards to measure the performance of urgent and emergency care.

  42. Local people have their say in urgent care standards consultation

    News -

    People across Cambridgeshire and Peterborough have given their views about new standards for urgent care in hospitals across England.

  43. Sandie praises local NHS efforts to takle Covid backlog

    News -

    Healthcare staff across our area have been praised by our CEO Sandie Smith for their hard work in helping to tackle the Covid-caused backlog of patients needing care.

  44. New urgent treatment centre opens its doors to patients

    News -

    Peterborough's Urgent Treatment Centre has a new home at the city hospital site – and is now open for business.