Talk to us, we listen, we act

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Meet the team

Samuel Lawrence

Communications Officer

Samuel l resize attempt 1Samuel has a First Class honours degree in Literature and Creative Writing and has been writing a range of material for charities since summer 2014. Samuel provides general communications support including the popular weekly free electronic Enews, social media and developing surveys and the website, as well as providing general support for the team.

Heather Lord

Signposting and Information Officer

heather_lMA in Industrial Relations and Human Resource Management. 30 years’ experience of working to enable and empower people. During the last 15 years working in the charity sector and is committed to working towards meaningful and innovative public engagement and participation. Heather will provide information (signposting) to help people access local health and social care services and support them in making informed choices. Heather leads on Enter and View activities and volunteer support.

Gordon Smith

Vice-chair, April 2016-current

02 Gordon SmithMy career started as an electrical engineering apprentice followed by a transfer to Personnel Management in manufacturing, from there I migrated into education where I worked as a Senior Lecturer and Course Tutor for the IPD membership programme, from there to management Consultancy again in Personnel Management. I have been a member of Northamptonshire Healthwatch Board. Before that I was a member of the LINk board. I am a member of Northamptonshire Mental Health Panel, recently retired as a Governor of Kettering General Hospital. Before this the Chairman of Nene Valley Citizens Advice Bureau. I am a Lay Reviewing member of the Research Design Service based at Leicester University, assessing research projects as part of their application for funding from the National Institute of Health Research. Past Chairman of a Church of England charity, and a Justice of the Peace. Hobbies include Golf, reading, music and entertaining.

Susan Mahmoud

Board Member, October 2015 - current

04 Susan MahmoudMy interest in the NHS stems from working as a medical secretary for 18 years at Westminster Hospital, followed by a move to Peterborough in 1988 when I married a Surgeon working at PDH. I became involved with Macmillan Cancer Support in 1989 and have chaired the local fundraising committee for about 12 years. I joined the Patient and Public forum at its inception and have remained a participant in the organisation, whatever the current name, for most of the intervening period except when perceived to have a conflict of interest as a Hospital Governor for nine and a half years. Over the years I have served on the ‘Hospital at Home’ committee and have chaired the Board of Trustees for the ‘Friends of the Hospital’ for about 10 years. I have particular interest in cancer services, ENT and musculo-skeletal problems. I teach an OAP dance class and have been a Magistrate since 1999 giving me a wide range of contacts of different ages and backgrounds and have always encouraged people to talk to me about their experiences of medical services in this region.

Nicky Hampshaw

Board Member, October 2015 - current

05 Nicky Hampshaw Many years ago I used to be a care assistant before ill health meant I had to give it up. I spent months in the local hospitals but never thought that   it would be useful experience. I was asked to form a Patient Participartion Group (PPG) for the 63 Lincoln Road surgery in 2011 by one of the GPs. I was voted in as chair of this group until our surgery merged with North Street in April of this year becoming Boroughbury Medical centre. I've been a director of Dial Peterborough since 2009 and  was on the Management Group of Healthwatch Peterborough from April 2013 until October 2015, when I became a director.

Margaret Robinson

Board Member, October 2015 - current

03 Margaret RobinsonAfter a first career as a librarian, working mainly in industry and a few years off for childcare I joined the Nature Conservancy Council in 1985. After a number of varied posts and changes to the organisation, I was appointed Grants Officer for English Nature in 1994, retiring in 1999. In 2000 I was appointed a non-executive director of ENTRUST the regulator of the Landfill Communities Fund, under contract to HMRC and was elected Chairman in 2002, retiring in 2007. During my retirement I have involved myself in voluntary work. After joining Peterborough LINk in 2011 I became member of the Management Group of Healthwatch Peterborough in 2013 serving on a number of healthcare Boards and representing the organisation at numerous meetings and workshops. I also serve on the Programme Board of the Prime Ministers Challenge Fund and am on the Working Group of the AgeUK ‘Wellbeing in Later Life Project’.

Nik Patten

Board member, October 2016-current

19-nik-pattenJoined the NHS as a Hospital Surveyor. Held position of Deputy Director of Estates before moving into General Management where he gained expertise in patient flow, waiting list management and capacity planning of emergency care.Became Project Director for the National Patients’ Access Team and a founding member of the NHS Modernisation Agency. Wrote the improvement tool kit for out-patient waits and developed and introduced partial booking. Deputy Chief Executive at South Tees Hospital. Director of Planning and Performance at Leeds Teaching Hospitals.Chief Executive at Peterborough and Stamford Hospitals NHS Foundation Trust. Left the NHS in 2011, went back to surveying and headed up the European-wide pre-construction healthcare sector for Brookfield Multiplex. Awarded the Reserve Decoration for service in the Royal Navy Reserve. Achieved top student in the Senior Naval Officers Strategic Warfare course enabling him to return to the Defence Academy as an instructor in warfare strategy. Currently chair of his GP’s PPG (Patient Participation Group) and Secretary to the Rotary Club of Peterborough.