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Meet the team

Sandie Smith

Chief Executive

Picture shows Sandie Smith, CEO of Healthwatch Cambridgeshire and PeterboroughAt the start of her career, Sandie trained and practiced as a Diagnostic Radiographer working in several hospitals in and around London and the South East. Sandie went on to specialise in Nuclear Medicine and spent a year working in New Zealand. After leaving the health service, Sandie went onto a number of roles in local government and the voluntary sector, including managing hostel services in Lewisham, Community Safety Manager at Maidstone Council and CEO of a domestic abuse outreach service. Since moving to Cambridgeshire, she has worked at Cambridgeshire County Council, most recently as Strategic Development Manager working on the personalisation of Adult Social Care. Sandie has a first-class degree in Social Policy and a MA in Social Sciences, both gained through the Open University. Her community work has included being a school governor, Vice-Chair of Medway Racial Equality Council, Treasurer of Greenwich Women’s Aid and she is currently a Parish Councillor.

Caroline Tyrell-Jones

Communities Programme Manager

Picture of caroline Tyrell-JonesCaroline has a background in education and training. She’s worked in a number of roles within local disability organisations and in recent years she has managed the delivery of contracts in both advocacy and information, advice and guidance. Caroline has considerable experience of working with people affected by both physical and learning disabilities, long term health conditions, including mental health issues, and also families caring for disabled children.

Emma Amez

Project Manager

Picture of Emma AmezEmma comes from a nursing background. She worked as an RGN nurse for fifteen years before taking a break to live in France with her husband where they started a family. Since returning, she was keen to continue working in a health-related role and initially volunteered for us, before joining us as a sessional project worker in 2015. Emma has supported a number of projects including young people’s mental health, and drugs and alcohol use. In 2017, she became a Project Manager and is working on intelligence-led projects in a job-share with Janine Newby-Robson.

Graham Lewis

Partnerships Development Manager

For over 20 years Graham has been involved in the voluntary community sector,  working in project management, community development, facilitating groups and workshops, training, mentoring of staff and volunteers, as well as managing service delivery of local and national projects. He has worked in a variety of settings, from homeless hostels, youthwork, health promotion, supporting victims of crime, and working with people who have lived experience of disability and older people. As Partnerships Manager, Graham supports the work of the Adult Social Care Partnership Boards in Cambridgeshire. This brings together statutory, voluntary and community sector organisations with people of lived experience of disability, older people and carers to help feedback on and improve adult social care services.

Heather Lord

Volunteer Manager

Picture of Heather LordHeather has over 30 years’ experience of working to enable and empower people. She has worked in a variety of different roles including: the development of public policy, disability awareness and education in schools, community service development as well as volunteer management. Heather’s job is to look after our volunteers and make sure they have the training and support they need to volunteer with us. She is passionate about equality, and making sure that Healthwatch can harness the skills and interests of people from across the communities of Cambridgeshire and Peterborough.

Jo McHattie

Business Development Manager

Picture of Jo MchattieFollowing a career in Retail Banking up to Area Director level, Jo has enjoyed working in a number of roles within the voluntary sector. She is passionate about equality for all and celebrating diversity, and has previously worked with both mental health and physical disability charities. In her role with us she is responsible for looking for funding opportunities and developing our local partnership work, enabling us to do more projects and carry out more activities across Cambridgeshire and Peterborough.

Julie McNeill

Information Manager

Picture of JulieJulie spent 27 years working in public libraries before joining Healthwatch in 2013. She developed library services for older people and people with disabilities, including library services to people in care settings. She now runs our Information and Signposting service, responding to members of the public who contact us with questions about local health and care services. She also manages our information systems.

Janine Newby-Robson

Project Manager and Engagement Officer

Picture of JanineJanine has previous experience in the health service working as a personal health trainer helping patients to make lifestyle changes to improve health. She has also worked in the field of adult and childhood weight management and sexual health. Her role within Healthwatch is to find out about people's experiences of using local health and social care services, for example giving talks and attending community events. In 2017, she became a Project Manager and is working on intelligence-led projects in a job-share with Emma Amez.

Angie Ridley

Communications Manager

Picture of Angie RidleyAngie has over twenty years' experience of working in the voluntary and community sector in Cambridgeshire. She started her career as a community fundraiser for Vitalise, a national disability charity, and has since worked across a variety of roles in charity management, volunteer management, community engagement and communications. As Communications Manager her role is to let people know what Healthwatch is up to. She is committed to making Healthwatch communications clear and accessible to everyone.

Carole Russell

Office and Finance Manager

Carole comes from a background of working with the Royal Navy, Police, Fraud investigations, Insurance and Aero metals supply. She has a wide range of experience which she now brings to her role as Office and Finance Manager. Carole makes sure our offices run smoothly and safely, and that the incoming and outgoing expenses are accurate.

Anne Aldred

Information and Signposting Officer

Picture of AnneAnne has a background of 38 years in the NHS as a learning disability nurse specialising in care and services for children. She managed residential respite services across Cambridgeshire, before becoming a special needs school nurse. Anne is active in the local community as a Director of Huntingdon Mencap Society. She also volunteers for a range of other local organisations. Anne helps Julie run our Information and Signposting service, responding to people’s questions about local health and care services.

Debbie Drew

Partnership Support Officer

Profile Pic of DebbieDebbie works with Graham to support the Independent Members on the Cambridgeshire Partnership Boards. She also helps us run local community health forum events across Cambridgeshire and Peterborough. Having worked with disabled people in a variety of roles in the voluntary sector for many years, she brings a huge amount of warmth and practical experience to our team at Healthwatch. Debbie was an active member of the Learning Disability Board for many years as a parent carer. She was also a Board Member for Cambridgeshire Alliance for Independent Living, a former local disability charity.

Rebwar Hussein

Engagement Officer

Picture of RebwarAfter moving to the UK in 2002, Rebwar worked with fellow members of the Kurdish community in Peterborough, helping them to access local support and services. He went on to become a community organiser in the Eastfield area and then worked as a sexual health outreach worker for EAST, working with local communities. He has also undertaken research projects for Citizens’ Advice Peterborough and the Norfolk-based sexual health charity EAST. Rebwar spends most of his time out in the community, listening to the health and care experiences of people who are less likely to share their stories.

Kari Payne

Communications Officer

Picture of KariKari began her communications career at 18, as a trainee journalist, working her way through local papers, London agencies as well as in-house corporate roles. She previously worked for a Cambridgeshire charity supporting parent carers with children and young people with additional needs and disabilities. She has an adult son with SEND and is committed to equality, diversity and inclusion and enjoys helping people speak up and get their voices heard and acted upon.

Sharon Gunn

Administration Assistant

Sharon has extensive experience in Project Management, Business Administration and Customer Services. She has also worked as a Teaching Assistant. Sharon helps with the smooth running of the office, supporting the Board and staff team in their activities.

Val Moore


Picture of Val Val has lived or worked in Cambridgeshire since leaving Loughborough University in 1985 as a Human Psychology graduate and Science and PE teacher. Her formal training and career developed in the field of health improvement and the science and art of putting evidence of what works to improve services into practice. A member of the Faculty of Public Health, Val maintains up to date professional development. Val has been a member of a number of boards; locally at Cambridgeshire Health Authority in the late 1990’s, regionally for the Health Development Agency, at NICE where she was Implementation Director, and currently as a Non Executive Director at East North Hertfordshire NHS Trust (ENHT). Over 10 years at NICE Val interacted extensively with NHS and Local Authority organisations and their regulatory or support agencies to help get NICE guidance into practice. Val established the NICE independent committee for Quality Outcomes Framework in primary care and was the start-up director for NICE Quality Standards.  The large library of these quality standards - all based on evidence of effectiveness, safety and experience - now provide a powerful message to people about what high quality care should be like across a range of health and social care topic areas and how to measure it. Val Chairs the Patient Experience Committee at ENHT and deputy chair for Quality and safety Committee. She is the Board champion for safeguarding and for diversity and inclusion. A lover of sports and exercise and Trustee of local partnership organisation Living Sport, Val brings her energy, team working experience and high expectation of success to the role of Healthwatch Cambridgeshire and Peterborough Chair alongside her other independent consultancy activities.

Margaret Robinson


Picture of MargaretAfter training as a librarian and working mainly in industry, Margaret made a career change in 1985 and joined the Nature Conservancy Council. As Grants Officer for English Nature she worked closely with voluntary bodies, local and national government, retiring in 1999. In 2000 she joined ENTRUST, the regulator of the Landfill Communities Fund as a NED and was elected Chairman in 2002. Retiring for the second time in 2007 Margaret continued to work with community organisations in a voluntary capacity and in 2011 joined Peterborough LINK and carried forward a growing interest in health and social welfare into membership of Healthwatch. Since November 2018 Margaret has been the Vice Chair of Healthwatch Cambridgeshire and Peterborough and she is the strategic lead for End-of-Life Care.

Frances Dewhurst


Picture of Frances Dewhurst Frances was for nine years until 2017 the Director of Cambridgeshire Hearing Help (formerly CAMTAD) a local charity that supports people with hearing loss.  She was the patient representative on the NHS team commissioning hearing services in 2011, and is a member of the national body, the Hearing Loss and Deafness Alliance, that works to raise awareness nationally of the impact of these conditions on health and wellbeing. Frances’ first career was as a lawyer but she moved into the field of learning and development and has an MA in Management and Organisational Learning from Lancaster University.  She recently completed a post-graduate certificate in Advanced Hearing Therapy at Aston University.  She is especially interested the manner in which health and social care services are delivered and how this impacts on health outcomes. She represents Healthwatch on the Patient Reference Group.

Graham Jagger


Picture of Graham JaggerGraham Jagger is a Cambridge graduate and professional HR manager and consultant with wide experience in UK and overseas public and private sector organisations, the last 20 years of which have been in the NHS in roles at Trust, regional and national levels. Having retired from the NHS and experienced care services as patient and relative he now also represents the patient/ public voice and interest as Care Quality Commission Expert by Experience; as a member of Health Education England’s Patient Advisory Group; and as an elected Foundation Trust Public Governor at Papworth. Graham lives in Cambridge and is married with three children, two of whom are currently working in London as junior doctors.

Susan Mahmoud


Picture of Susan MahmoudSusan became interested in the NHS from working as a medical secretary for 18 years at Westminster Hospital. She has a particular interest in cancer services, ENT and musculo-skeletal problems. In 1989 she became involved with Macmillan Cancer Support and still Chairs the local fundraising committee. Susan joined the Patient and Public forum at its inception and remained a participant for most of the intervening period in LINKs followed by Healthwatch. Over the years she has served on the ‘Hospital at Home’ committee and is Chair of the Board of Trustees for the ‘Friends of the Hospital’. She has recently retired as a Magistrate after 20 years’ service and she teaches an older persons’ dance class so this gives her a wide range of contacts of different ages and backgrounds. Susan continues to encourage people to talk to her about their experiences of medical and social services in this area.

Nik Patten


Picture of Nick

Nik worked for the NHS for a number of years in a variety of roles: He was the Project Director for the National Patients’ Access Team and a founding member of the NHS Modernisation Agency.  Nik wrote the improvement tool kit for out-patient waits and developed and introduced partial booking before becoming the Deputy Chief Executive at South Tees Hospital.  He has also been the Director of Planning and Performance at Leeds Teaching Hospitals and the Chief Executive at Peterborough and Stamford Hospitals NHS Foundation Trust before leaving the NHS in 2011. Since leaving the NHS Nik has retained a working interest in healthcare and headed up the European-wide pre-construction healthcare sector for Brookfield Multiplex.  Nik is a member of the East of England Advisory Committee on Consultant Clinical Excellence Awards. Nik is also proud to have been awarded the Reserve Decoration for service in the Royal Navy Reserve where he achieved top student in the Senior Naval Officers Strategic Warfare course, this enabled him to return to the Defence Academy as an instructor in warfare strategy. Nik now uses his skills for Healthwatch where he oversees the finances and chairs the patients' forums in Wisbech and Peterborough, he also chairs the General Purposes Group.

Saqib Rehman


Picture shows Saqib RehmanSaqib describes himself as 'Peterborough born and bred’ and is an active member of the local community. He’s the founder and Managing Director of K2 care, who provide care and support services for children and adults. Saqib has been involved in strategic leadership and management within the health and social care sector since 2004. Saqib is passionate about community needs and helped set up the charity Children of Adam, a local and national aid and development organisation aiming to alleviate poverty and human suffering around the world. He has joined our General Purposes Group, which has oversight of financial affairs, assets and human resources, and policies.

Jonathan Wells


Picture of Jonathan Jonathan is a mental health professional of 34 years’ experience, who remains deeply committed to the best possible mental health care for those who might need it (now and in the future), and their families. Having qualified as a social worker in 1981, Jonathan worked in child and adolescent mental health for Suffolk County Council, and then held increasingly responsible adult mental health roles for Cambridgeshire County Council in the following years. Jonathan was an Approved Social Worker from 1985 to 2002 and managed the local Approved Social Worker service from 1997 to 2002.  He then moved to Hertfordshire County Council in 2002 to take on the new role of joint commissioning lead for adult mental health across the county, before transferring to Hertfordshire Partnership NHS Trust as practice governance lead. From 2008 to 2015 he was Head of Practice Governance across the Trust, leading on the quality assurance and improvement agendas, reporting to the Medical Director. He is co-ordinator of Rethink Carer Support - Cambridgeshire and Peterborough and chair of The SUN Network, the local mental health voice organisation.

Sue Westwood-Bate


Picture of SueUntil recently, Sue was a senior health improvement professional working within a Public Health Directorate in Cambridgeshire. Sue has worked in health improvement since 1987 and in the NHS since 1974. Sue’s professional practice has been grounded in the principles of community development when delivering programmes within local communities. Based on her experience of working strategically, she is interested in understanding the role of leadership in the delivery of high quality public services, as well as how the voices of people seldom heard can influence local health, including public health, strategy. Sue studied Health Sciences at the University of East Anglia, and more recently Evidence Informed Decision Making at London South Bank University. Sue has participated in the National Public Health Leadership scheme.

Nadia Emmony

Nadia, from Friday Bridge in Fenland, brings 10 years of experience with Milton Keynes Healthwatch management group.She began her working life looking after children with special needs before starting her nursing training and going on to become a neurosurgical ward Sister.She previously lectured for the Multiple Sclerosis Society and provided support for people with the condition.  She also ran a health promotion unit in East London, writing a paper with public health on cardiovascular disease and the Asian community.Before retiring, she worked as a practice manager in Shropshire and Bedfordshire. She moved to Cambridgeshire last May.

Paul Jobling

Business Consultant Paul lives in Cambourne, South Cambridgeshire. After completing a degree in Pharmacy (with Honours in pharmacology), he worked in retail pharmacy before running the emergency doctors’ service in Newcastle on Tyne and Southampton.He went on to join the NHS, becoming Director of Operations and Quality assurance for South Tyneside Family Health Services Authority. He spent 15 years in business development in the international video games industry before returning to medicine to work for a medical screening business, a diagnostic ophthalmology organisation and now for a health and safety company. He has a Master’s degree in Marketing and brings experience of working with community health councils – forerunners of Healthwatch in England.