Healthwatch Peterborough has the statutory power to Enter and View adult health and social care services in Peterborough.
This is a legal right to visit places that provide publicly care to see and hear how people experience those services. It gives us the opportunity to:
- Collect the opinions and experiences of people using these services, their carers or relatives.
- Talk to staff that are providing the care.
- See the nature and quality of services.
- Develop an insight into the delivery of the services.
- Write a report based on our findings including recommendations on the service.
We write and publish a report after each visit. Reports are shared with the organisation visited, the Care Quality Commission, commissioners, quality assurers, Healthwatch England and any other relevant partners.
Enter and View is not an inspection. Our team are not inspectors like the Care Quality Commission (CQC)
However, all Authorised Representatives who conduct Enter and View visits have a Standard DBS check and are trained to a high standard. This includes safeguarding training.
During an Enter and View visit, Authorised Representatives can be identified by their official ID badges.
Spotlight for 2016/2017
- Residential Care and Home Care services
- Local Medical Practices
- Acute Health Provision
Reasons for Visiting
We listen to the views and experiences of local people and work closely with other partners to identify themes in local care. These themes inform why we visit services and what areas we consider during our visit.
How does it work?
- Step 1
We arrange a visit with the service and prepare our visiting team with relevant information.
- Step 2
On an agreed date, our trained enter and view representatives spend time at the location, talking both to people receiving care and those providing it.
- Step 3
We write and publish a report here and share it with the organisation involved, as well as the CQC, PCC:ASC and any other interested parties.
Previous Enter and View visits
Mostly recently we have visited three Care Home in Peterborough to look at meal time arrangements. This piece of work led to a number of recommendations to improve residents’ knowledge of meal time options and more visible information on organised activities for residents.
We also organised an Enter and View of the A&E department at Peterborough City Hospital. As a result will be working with the hospital to investigate why people choose A&E over other more appropriate services and look at ways to promote alternative services more effectively.
All our previous visit reports can be found by clicking here
Our local Authorised Representatives as at 15 November 2017
Our Authorised Representatives are the only people who can undertake a visit using our power to Enter and View local health and care services.
- Barry Henson
- Jo Smith
- Nik Patten
- Suzie Henson-Amphlett
- Jean Hobbs
- Heather Hooper
- Rosemary Dickens
Everybody on this list has completed all of the training and background checks necessary to become an Enter and View Authorised Representative.