Talk to us, we listen, we act

0330 355 1285

Find help

Information Service


We provide a free, confidential information service that is independent from the NHS and social care services. We  can help you find out about:

  • health and social care services near to you
  • what to do if you have a concern or complaint
  • organisations that can give you help or advice

We cannot investigate any complaints you have, or tell you the best place to go for care but we do collect information on issues raised and pass general details onto the appropriate bodies so improvements can be made.

We will not pass your details onto another organisation without your consent.

For more information call 0330 355 1285 or send an email to

Outside these hours please leave a message and we will call you back.

We aim to return your call within two working days and reply to your letter/email within five working days.

Click here for a directory of useful organisations

Feedback Centre

Our Feedback Centre offers you an opportunity to review services across Peterborough. You can do this for as many services as you like or for each occasion you use a service.   We do ask you for a little information about yourself when you leave a review, but if you prefer, you can leave an anonymous review.

You can tell us when things are going well and when things are going not so well, in this way we can collect information that will help to improve local health and social care services. We really do want to make a difference. With your help we will.

Just click here for the Feedback Centre.